Technology is transforming healthcare by empowering consumers and service providers alike. Technology is driving profound changes in our approach to healthcare. Increasing numbers of us are using wearable fitness trackers or smartphone apps to manage our physical and mental health on a day-to-day basis. Meanwhile, technology innovations are helping healthcare leaders to not only improve …
The CX Revolution Technology is driving a CX revolution but businesses shouldn’t forget the need to build trust with customers Why do customers return to a particular website, app or retail outlet again and again? It could be because the products are great and the prices are competitive but it’s equally likely that the repeat …
In the wake of the pandemic, the lines between physical and virtual customer experience are breaking down. What does this mean for businesses? We are entering an era when the dividing lines between physical and digital customer experiences are beginning to become a lot less distinct. For many years, customer-facing businesses have been developing omnichannel …
Guardrails and training wheels Reaping the benefits of AI while mitigating risk. It’s the question everyone wants to answer. How do you take full advantage of the vast potential of artificial intelligence while at the same time shielding society from the many risks and abuses associated with a family of technologies that is ever more …
AI is revolutionising the way that organisations approach cybersecurity, but criminals are deploying the same technologies for their own ends. In the summer of 2019, the Wall Street Journal reported the – at that point – unusual case of a UK-based energy company executive who was tricked into sending €220,000 to a supplier in Hungary. …
With investment continuing to rise, the retail sector is being reshaped by technological innovation. That much is evident from the investment trends. A recent report from technology adviser Ensono found that 63% IT decision-makers in UK retail were planning to increase spending on technology, in part to offset many of the challenges faced by the …
There’s nothing new under the sun. Back in the mid-1700s, philosopher and economist Jeremy Bentham came up with the idea of the “panopticon” prison. Put simply, this was a building in which all the cells had one open wall facing towards a central watch tower. While the prisoners couldn’t see the tower, the prison guards …
Navigating the Inter-generational Divide in Senior Leadership As artificial intelligence reshapes the world of work, there are real opportunities for organisations and people to become more creative and productive. According to a report published this year by Mercer, a workforce, retirement and health consultancy, 57 per cent of CEOs and CFOs are planning to increase …
The Metamophosis of ChatGPT As artificial intelligence continues to advance, we are witnessing the emergence of sophisticated language models like ChatGPT, capable of generating human-like text and engaging in various conversations. This has raised an intriguing question: Should ChatGPT be able to write a blog about itself? While it may seem like a paradoxical concept, …
Pushing Boundaries Through Clever Innovation Ideas tabled by team members can be the key to improving processes and driving product improvement but how can an organisation create a culture of innovation? Is laziness the mother of invention? If you’re a fan of social media memes, you may well have seen a picture of Bill Gates, …
